Here you will find answers to our frequently asked questions, if your question hasn't been answered please contact us here.

  • How long will a bar of soap last?

    The best way to make sure you're getting as long as possible from a bar is to use a soap dish with holes in the bottom to allow full water drainage is an excellent way of making sure your bar dries fully in between uses. If cared for correctly a bar should last you around a month if not longer!

  • Can I use your soaps on my face?

    Yes, you absolutely can! Our soaps are all hand, body and face friendly due to having only natural products in them. We have some soaps that are perfect for facial use, due to the ingredients.

  • How long will it take for my order to arrive?

    Our current turnaround is 3-4 working days, this will be how long it will take for your order to be processed and packed. After that, it will depend on the Royal Mail shipping service you choose.

  • I don't understand the ingredients listed on the label, can you help?

    EU & UK laws state that ingredients must be listed by their INCI names on the label of the final products. We have the well known ingredient names in each of our product descriptions in brackets next to it's INCI name.

  • Are your products suitable for children?

    Our skincare products are only suitable for ages 3 years and up.

  • What can I mix my clay masks with?

    We advise mixing them with either water or milks such as oat milk or coconut milk.

  • What are your melts made of?

    Our wax melts are made with 100% soy wax, making them vegan and eco-friendly. We also add pure essential oil blends to them and some botanicals.

  • How long do your wax melts burn for?

    Each melt has a burn time of 5-6 hours, the scent will start to slowly fade after this time.

  • Do you offer collection?

    We do offer collection, we have information on it here.

  • Do you offer wholesale?

    We do! Please email us at contact@mulberryandcocoa.co.uk if you are interested in wholesale and we would be happy to assist you!

  • Do you sell 'naked' products?

    Yes we do! We have a Simple soap bar and our Simple bath salts available! Many of our products are made with sensitive skin in mind however and we have several unscented & gentle products available.